After registration you will be sent a confirmation email. If you never specifically created a Support account you will need to click the Register button on the main Support page. Q: Why can’t I log into my Support account? I’ve always registered my software with each new version.Ī: The Support system is independent of the activation system and any other login such as ZBC. It will then automatically create a Support ticket for you, with areas for you to enter your email address and license information. It will step you through a few questions to ask about your current version of ZBrush and your computer. Am I still eligible?Ī: Yes! Use the handy Troubleshooter found HERE. Q: I never upgraded to version 4 or above. Q: What is my new serial number for version 4R5?Ī: All releases in the ZBrush 4 series have shared the same serial number. Q: I prefer a clean install rather than an update. Q: My computer doesn’t have internet access. Depending on how much data you have there, this can take a long time. Q: I’m using Auto Update and the installer keeps freezing.Ī: How large is your ZBrush 4R4 folder? The first thing that the updater does is make a copy of your ZBrush 4R4 folder.

If your issue/question is not found in the FAQ, please post it in a reply to this thread. The initial post provides an FAQ which will be updated as necessary.

This thread is for common questions and answers regarding ZBrush 4R5.

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